Terms & Conditions

TERMS & CONDITIONS – RIDER

Last Updated: 17 September 2026

PinkRide app ya services ka use karne se pehle in Terms & Conditions ko carefully read karein. PinkRide app ko access ya use karke, aap confirm karte hain ki aapne in Terms & Conditions ko padha, samjha aur accept kiya hai.

1. PINKRIDE KYA HAI

PinkRide ek technology-based bike ride platform hai jo sirf mahilaon ke liye hai. Yeh mahila passengers ko independent mahila bike driver partners ke saath connect karta hai.

PinkRide khud transportation service provide nahi karta. Transportation service directly independent driver partner dwara provide ki jaati hai.

PinkRide ka role passengers aur drivers ko connect karna, ride booking facilitate karna, applicable fare calculate karna aur platform ke through booking-related services provide karna hai.

PinkRide par filhaal sirf instant city rides available hain — yaani booking ke turant baad ki ride, sheher ke andar.

2. ACCOUNT

PinkRide use karne ke liye:

• PinkRide sirf mahilaon ke liye hai. Account banane aur ride book karne ke liye aapka mahila hona zaroori hai.
• Aapki age kam se kam 18 saal honi chahiye.
• Registration ke waqt aapko apna gender sahi batana hoga.
• Aapka mobile number OTP ke through verify hona zaroori hai.
• Aap apne account aur OTP ki security ke liye responsible hain.
• Registration ke waqt di gayi information accurate, complete aur up to date honi chahiye.
• Har user ke paas sirf ek active PinkRide account hona chahiye.
• Aap apna account kisi doosre vyakti ko use karne ke liye nahi de sakte.

Agar humein lage ki account information galat, misleading ya fraudulent hai, toh hum account ko restrict, suspend ya terminate kar sakte hain.

3. BOOKING & FARE

Ride Kiske Liye Hai

• PinkRide par ride sirf mahila passenger ke liye book ki ja sakti hai, aur har ride ek mahila driver partner dwara di jaati hai.
• Pickup location par passenger mahila na hone par driver partner ride start karne se mana kar sakti hai, aur booking cancel ki ja sakti hai.

Ride Fare

• Booking confirm karne se pehle aapko estimated fare dikhaya jayega.
• Final fare ride complete hone ke baad actual distance aur time travelled ke basis par calculate kiya jaata hai.
• Traffic, waiting time, route changes ya other applicable factors ki wajah se final fare estimated fare se different ho sakta hai.
• Final fare ka applicable breakdown app mein dikhaya ja sakta hai.

Dynamic Pricing

High demand, peak hours, limited driver availability, night-time travel ya other market conditions ke basis par fare increase ho sakta hai.

Applicable fare ya fare estimate booking confirm karne se pehle app mein display kiya jayega.

Payment

PinkRide par Cash, PinkRide Wallet aur Online payment methods available ho sakte hain. Available payment methods app mein booking ke waqt display kiye jayenge.

Cash payment select karne par applicable ride amount directly driver ko pay karna hoga.

Wallet payment select karne par ride complete hone par applicable fare aapke PinkRide Wallet se deduct kiya jayega. Wallet ride book karne ke liye wallet mein estimated fare jitna balance hona zaroori hai.

4. CANCELLATION

• Driver assign hone se pehle ride cancel karna generally free hota hai, unless the app specifically states otherwise.
• Ride start hone ke baad (OTP verification ke baad) booking cancel nahi ki ja sakti.
• Driver ke ride accept karne ke baad repeated cancellations account par restrictions ya temporary suspension ka reason ban sakti hain.
• Agar driver ride cancel karta hai, PinkRide aapki ride doosre available driver ko offer karne ki koshish kar sakta hai. Agar doosra driver bhi cancel karta hai ya koi driver available nahi hai, toh booking cancel ho sakti hai aur aapko nayi booking karni pad sakti hai.
• Cancellation ke applicable charges, agar koi hain, booking ke waqt ya cancellation ke time app mein display kiye ja sakte hain.

5. PASSENGER CONDUCT

PinkRide use karte waqt aapse expected hai ki aap:

• Driver ke saath respectfully aur responsibly behave karein.
• Ride ke dauran applicable laws ke according helmet pehnein.
• Ride ke dauran driver ke instructions follow karein aur bike par safely baithein.
• Vehicle ko intentionally damage na karein. Vehicle ko damage hone ki situation mein aap applicable repair/replacement cost ke liye responsible ho sakte hain.
• Ride ke dauran alcohol, illegal drugs, weapons ya other unlawful items carry na karein.
• Ride ke dauran smoking na karein.
• Driver ko intentionally wrong pickup/drop location na dein.
• Driver ko unnecessary ya repeated route changes ke through inconvenience na karein.
• Driver ya PinkRide staff ke saath abusive, threatening, discriminatory ya inappropriate behaviour na karein.

In requirements ka violation hone par driver ride terminate kar sakta hai aur PinkRide aapke account ko restrict, suspend ya terminate kar sakta hai.

Serious violations ko applicable law enforcement authorities ko report bhi kiya ja sakta hai.

6. RATINGS & REVIEWS

Ride complete hone ke baad passenger driver ko rate kar sakta hai, aur driver bhi passenger ko rate kar sakta hai.

Ratings aur reviews PinkRide ke platform par applicable manner mein display kiye ja sakte hain.

Ratings genuine ride experience par based honi chahiye.

Fake, misleading, abusive, discriminatory, retaliatory ya manipulated ratings/reviews ko PinkRide review, remove ya restrict kar sakta hai.

7. PINKRIDE KI RESPONSIBILITY

PinkRide ek technology platform hai aur khud transportation service provider nahi hai.

Isliye:

• Driver ki driving, behaviour, vehicle condition, route decisions ya delays ke liye PinkRide directly responsible nahi hai, except to the extent required under applicable law.
• PinkRide drivers ke required documents verify karne ke reasonable steps leta hai, lekin driver ke future behaviour ya conduct ki complete guarantee nahi de sakta.
• Traffic, weather conditions, road closures, vehicle breakdown, accidents, driver cancellation, delays ya other circumstances beyond PinkRide’s reasonable control ki wajah se hone wale losses ke liye PinkRide responsible nahi hoga, except where liability cannot legally be excluded.
• To the maximum extent permitted by applicable law, PinkRide ki aggregate liability kisi particular ride ke sambandh mein us ride ke fare se zyada nahi hogi.
• Ye limitation fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, ya un matters par apply nahi hogi jahan applicable law liability ko limit karne ki permission nahi deta.

8. PINKRIDE WALLET

Agar PinkRide Wallet feature aapke account par available hai:

• Wallet balance ka use eligible PinkRide rides ke payment ke liye kiya ja sakta hai.
• Wallet balance par koi interest payable nahi hoga.
• Wallet balance ke withdrawal ki request, jahan app mein available ho, verification aur approval ke subject hogi.
• Account suspend ya terminate hone ki situation mein remaining wallet balance ka treatment applicable Refund Policy aur applicable law ke according hoga.
• Wallet balance ka misuse, fraudulent activity ya unauthorised transactions account restriction ka reason ban sakte hain.

9. ACCOUNT SUSPENSION OR TERMINATION

PinkRide aapke account ko temporarily restrict, suspend ya permanently terminate kar sakta hai agar:

• Aapne false, inaccurate ya misleading information provide ki ho.
• Aapne in Terms & Conditions ka violation kiya ho.
• Aap fraud, misuse ya suspicious activity mein involved hon.
• Aap repeatedly rides cancel karte hon ya platform ka misuse karte hon.
• Aap driver ya PinkRide staff ke saath abusive, threatening ya inappropriate behaviour karein.
• Aapne apna gender ya pehchaan galat batayi ho, ya kisi aisi vyakti ke liye ride book ki ho jo PinkRide use karne ke liye eligible nahi hai.
• Aap applicable law ya safety requirements ka violation karein.

Account termination ke baad bhi woh provisions applicable rahengi jo apni nature ke according termination ke baad continue rehni chahiye.

10. GOVERNING LAW & JURISDICTION

Ye Terms & Conditions laws of India ke according govern aur interpret ki jayengi.

In Terms & Conditions ya PinkRide services se related kisi bhi dispute ko Mumbai, Maharashtra mein situated competent courts ke jurisdiction ke subject kiya jayega, subject to applicable law.

11. COMPLAINTS & GRIEVANCE REDRESSAL

Agar aapko PinkRide service, ride, driver, payment ya kisi other platform-related matter ke regarding complaint hai, toh pehle PinkRide App → Help & Support ke through request raise karein ya pinkride06@gmail.com par email karein.

Agar aapki complaint resolve nahi hoti hai, toh aap following Grievance Officer se contact kar sakte hain:

GRIEVANCE OFFICER

Name: Jimish Sakaria

Email: pinkride06@gmail.com

Phone: +91 96998 99949

Registered Address: Navi Mumbai, Maharashtra

Applicable complaints ko Information Technology Act, 2000 aur Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as applicable, ke requirements ke according handle kiya jayega.

We aim to acknowledge and resolve grievances within the timelines prescribed under applicable law.

12. CHANGES TO THESE TERMS

PinkRide time to time in Terms & Conditions ko update, modify ya replace kar sakta hai.

Updated Terms & Conditions app ya website par publish ki jayengi aur “Last Updated” date accordingly change ki jayegi.

Updated Terms ke effective hone ke baad PinkRide app ya services ka continued use karna updated Terms & Conditions ki acceptance maana ja sakta hai, subject to applicable law.

Agar aap updated Terms se agree nahi karte, toh aapko PinkRide services ka use discontinue karna chahiye.

13. CONTACT US

Terms & Conditions ke regarding kisi bhi question, complaint ya clarification ke liye:

PINKRIDE PRIVATE LIMITED

Website: pinkride.co.in

Email: pinkride06@gmail.com

Phone: +91 96998 99949

WhatsApp: +91 96998 99949

Support Hours: 10:00 AM to 6:00 PM

Registered Address: Navi Mumbai, Maharashtra

Last Updated: 17 September 2026